Welcome to the Deepcheck Help Center. Find answers to frequently asked questions, learn how to use our service, and get the support you need.
Frequently Asked Questions
🔍 How does Deepcheck work?
Deepcheck searches through billions of publicly available records to find information about individuals. Our advanced AI scans multiple databases including:
- Social media profiles (Facebook, Instagram, Twitter, LinkedIn)
- Public records and databases
- Professional networks and directories
- Court records and legal documents
- News articles and publications
Simply enter a person's name and location, and we'll compile a comprehensive report of publicly available information.
🎯 What information can I find?
Depending on the person's digital footprint, you may discover:
- Contact Information: Email addresses, phone numbers
- Social Media: Facebook, Instagram, Twitter, LinkedIn profiles
- Address History: Current and previous addresses
- Family Members: Relatives and associates
- Professional Info: Work history, education
- Photos: Profile pictures and public images
- Online Presence: Websites, blogs, profiles
⚖️ Is this legal?
Yes, our service is completely legal. We only access and compile publicly available information that is already accessible through:
- Public records databases
- Social media profiles with public settings
- Business directories and professional networks
- News articles and publications
Important: Our service cannot be used for employment screening, tenant screening, credit decisions, or other FCRA-regulated purposes.
🔒 Will the person know I searched for them?
No, absolutely not. All searches are completely confidential and anonymous. The person you're searching for will never be notified or know that you looked them up. Your search history is private and secure.
📊 How accurate is the information?
We use advanced algorithms and multiple data sources to ensure high accuracy, but information quality can vary because:
- Some people have larger digital footprints than others
- Information availability depends on privacy settings
- Data freshness varies across different sources
- Public records may not always be up-to-date
We continuously update our databases, but we recommend verifying important information through multiple sources.
💡 Tips for better search results
- Use full names: Include first and last name for best results
- Add location: City, state, or country helps narrow results
- Try variations: Include nicknames, maiden names, or previous names
- Be patient: Some searches may take a few minutes to complete
- Check spelling: Ensure names are spelled correctly
🛡️ Privacy and security
Your privacy and security are our top priorities:
- Encrypted data: All information is encrypted in transit and at rest
- Secure payments: We use Stripe for PCI-compliant payment processing
- No data sharing: We never sell or share your personal information
- Anonymous searches: Search subjects are never notified
- Private history: Your search history is completely confidential
🔧 Troubleshooting
Search isn't working or loading
Try refreshing the page, checking your internet connection, or clearing your browser cache.
No results found
Try different name variations, check spelling, or search with less specific location information.
Login issues
Make sure you're using the correct email address and try resetting your password if needed.
📞 Contact Support
Can't find what you're looking for? Our customer support team is here to help 24/7.
Get Immediate Help
Our support team typically responds within 1 hour and can help with:
- • Technical issues and troubleshooting
- • Billing and payment questions
- • Account management
- • Search assistance and tips
- • Cancellation and refund requests
Available 24/7 • English support • Fast response times